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Privacy Policy

This Privacy Policy explains how Songbirds Classes ("we", "us", "our") collects, uses, and protects your personal data when you interact with our services — including when you book and attend our classes.

 
1. What Information We Collect

We may collect the following personal information when you use our services:

  • Your name and contact details (email, phone number)

  • Your child’s name and age

  • Booking and payment information

  • Emergency contact details

  • Photos or videos (with your consent)
     

2. How We Use Your Information

We use your personal data to:

  • Process your bookings and payments

  • Contact you about class updates or cancellations

  • Maintain attendance and safety records

  • Respond to queries or feedback

  • Share photos (only with consent) for marketing or social media
     

3. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual obligation – to provide the classes you’ve booked

  • Legitimate interest – to manage our business operations effectively

  • Consent – for photos, marketing, and optional communication
     

4. How We Store Your Data

Your information is stored securely in password-protected systems and only accessed by authorized personnel. We retain your data only for as long as necessary to fulfill our services and legal obligations.
 

5. Sharing Your Data

We do not sell, rent, or trade your data with third parties. We may share limited data with:

  • Payment providers (e.g., Stripe or PayPal)

  • Email services (e.g., for newsletters, if you opt in)

  • Government bodies, if legally required (e.g., safeguarding concerns)
     

6. Your Rights

Under UK GDPR (and equivalent legislation), you have the right to:

  • Access your data

  • Correct inaccurate information

  • Request data deletion

  • Withdraw consent (e.g., for marketing or photography)

To exercise these rights, please contact us at [insert email].
 

7. Cookies and Website

Our website may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.
 

8. Contact Us

If you have any questions or concerns about your privacy, please get in touch.

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